FAQs

All direct flights come into Ulaanbaatar – most of them from Beijing, Seoul, Hong Kong,Tokyo, Moscow, Berlin and Istanbul. The Trans-Mongolian train from Moscow or Beijing makes a particularly exhilarating entry into the country. There are domestic flights and trains from Ulaanbaatar to the rest of Mongolia. Many of the tours use a 4WD Japanese and Korean vehicle, jeeps to transport you to your destination.

Some citizens (such as US and Singapore) are no need to obtain tourist visa to Mongolia within 30 days. (Read more at www.MongoliaVisa.com) Visas are available from the Mongolian embassy in your country. Please attach our tour confirmation email and invoice to your visa application.

When you arrive in Ulaanbaatar airport or train station, one of our representatives will pick up you with a board “Travel2Mongolia” Then you will transferred to the hotel or tour destination as mentioned on your itinerary.  Please tell us your arrival and departure dates and times as early as you can. We do not supply you with vouchers for the tour but you may wish to bring a copy of our invoice or final confirmation sheet with you as proof of ID. Emergency contact: Please call at: -976-99856789, Mr. Soyolo, Travel advisor -976-77003033, Main office in Ulaanbaatar -976-89116021, Mrs.Oyuntsetseg, Travel Advisor

In order to confirm your place on a tour you will need to return a completed booking form with a deposit of US $200 per person. On receipt of your deposit, we will send you confirmation of your booking along with details for the payment of the balance. The booking will not be accepted and no contract raised until the deposit is received. The balance is due 8 weeks prior to the departure date. If you are booking within the 8 weeks of the tour start date, then full payment is required at time of booking. If the balance is not paid by the due date, Travel2 Mongolia will treat the booking as cancelled and apply the cancellation charges as detailed below. The Company will not accept responsibility for any monies sent by post. Payment can be made by bank transfer, international money transfer services or VISA and MasterCard.

There will be service charge of US$100 per person on cancellations received at least sixty days prior to the booked tour departure. Otherwise the deposit is non-refundable unless credited towards another trip departing within one-two years. If you cancel your booking after you have paid in full the following cancellation charges will be made:  -between 43 and 59 days before departure:........20% of the tour cost -between 29 and 42 days before departure:........25% of the tour cost -between 15 and 28 days before departure:........ 30% of the tour cost -14 days or less before departure (or fail to join the tour):…….50% of the tour cost Minimum charge for cancellation is your deposit of $200 per person. These dates refer to the date we receive written notification of your cancellation. We strongly recommend you protect yourself by purchasing travel insurance. We have very rarely had to cancel a tour but reserve the right to do so for any reason. If the tour is cancelled by us, all payments will be returned in full.

The tourist camps use traditional Ger (national dwelling of Mongolia) for accommodation and these sleep 2-4 people. The Ger camps also have a separate washing block that contains western style flushing toilets in cubicles and shower cubicles. There are also laundry, eating and shopping facilities and you can charge up camera batteries and plug other electric items in the camps also.Electrical socket: 2 round prongs, 220 volts, 50 Hz

In Ulaanbaatar, you will be dining at fine European and Asian cuisine restaurants. Mutton, beef, rice and noodles form the basis of the Mongolian diet, so your meals will be based around this. However, the trail rations may include vegetables, eggs, peanut butter, cheese and sometimes yak! On some days there will be lunchboxes from tourist camps as there are no camps or eating places on the journey. It is good food and our experience has been that guests are happy with Travel2Mongolia.

Warm thin layers of clothing, waterproof jacket, good walking boots and sandals and a hat and headscarf to protect you from the sun and winds. Don’t forget insect repellent, sun cream, lip-gloss, water purifying tablets and first aid kit (medicine for headache, cold, diarrhea, runny nose; bandages; any medicine prescribed for you) all your camera equipment and binoculars and perhaps some snacks to eat between meal times.

The Tour Payment should be transferred to our advised Bank Account or cash and you will be here pay visa or credit cards rest of payment, we accept Visa and MasterCard as methods of payment. You can pay tour deposit up to 30%. Also, we accept the payment via Money Gram and Western Union money transfer services.

Mongolia has one of the lowest crime rates in the world and compared to the US and Europe, is considered a very safe destination. Mongolian people are known for their nomadic hospitality and they will make you feel very welcome.  You should be carefull some pickpockets.