Before making a reservation with TRAVEL2MONGOLIA, we encourage you to read these Terms and Conditions carefully, as they constitute a contract agreement between TRAVEL2MONGOLIA and the Client from the time the booking is made. The person who makes the booking accepts these conditions on behalf of all the people in the group and is responsible for all payments due. The purchase of any travel services offered by TRAVEL2MONGOLIA constitutes a contractual arrangement between the Client and TRAVEL2MONGOLIA and represents the Client’s acceptance of the TRAVEL2MONGOLIA Terms & Conditions set out here in.
- ABOUT US
- TRAVEL2MONGOLIA is a duly licensed Travel Agency in the Mongolian, based in Ulaanbaatar City District of Chingeltei, Peace Avenue Region. We are also a Department of Tourism (DOT) Accredited Travel Agency.
- BOOKING CONDITIONS
- All travel arrangements should be booked at least within THREE business days in advance. For tour packages we strongly recommend that Clients book with a few weeks’ notice. For Group Tours we recommend that Clients book with a few months’ notice. Once Clients have confirmed and submitted his/her booking and personal travel details to TRAVEL2 MONGOLIA he/she will receive a confirmation and pro-forma invoice of his/her booking via e-mail. Please note that All bookings require a Non-refundable Down Payment of 50% of the total package price at the time of the booking. If booking occurs less than 7 days before your arrival date FULL payment is required. If you prefer to pay for your booking with a bank transfer, please contact TRAVEL2MONGOLIA through email ( info@travel2mongolia.com ) and send us all the information regarding the booking, name of the guests, details of the tour, type of transportation, preferred accommodation, arrival date and deposit slip/confirmation. The travel voucher will be emailed to the Client once the FULL payment has been received. Client will receive the travel documents: e-tickets, vouchers and itinerary via email. Please print out these documents, as the Client will need to show them for all services during his/her visit to preferred destination. If by any chance our travel consultant is unable to obtain confirmation (if invitation letter / or accommodation is not available) an alternative will be offered. If the Client does not accept the alternative the Client is entitled to cancel with a full refund of the deposit. TRAVEL2MONGOLIA reserves the right to cancel bookings when services are not available (e.g. when a car rental is not available, when accommodation is unavailable, etc.).Booking services with TRAVEL2MONGOLIA is available only to persons aged 18 years and older and that the Client has the right, authority and capacity to transact business and agree to abide by this Agreement. If the client is using the Services on behalf of another organization or entity, then he/she agrees to be bound by this Agreement on behalf of that Organization and he/she represents and warrants that he/she has the authority to bind the Organization to this Agreement. By submitting a booking, Client warrants and confirms to TRAVEL2MONGOLIA that he/she complies with these arrangements. This Agreement is published in compliance with, and is governed by the provisions of Mongolian law.
- TERMS OF PAYMENT
- Please note that All bookings require a Non-refundable Down Payment of 50% of the total package price at the time of the booking. If the booking occurs less than 7 days before the Client’s arrival date FULL payment is required. We accept payment thru Bank Deposit or Westernunion. As of the moment we do not accept credit cards for our Tour Packages.( in case protect online crime ) Credit card payment is only accepted balance due to come in Mongolia. If you prefer to pay for your booking with a bank transfer, please contact us and send us all the information regarding the booking, name of the guests, details of tour, type of preferred transportation, accommodation, arrival date and scanned deposit slip. All Prices quoted on TRAVEL2MONGOLIA are in USD and Mongolian Tugrug (Dollar $ and Tugrug ₮ ) and per person, unless otherwise specified. TRAVEL2MONGOLIA is not responsible for any changes in currency exchange rates that might occur from the time of booking until a refund is made.
- 3.1 For Cash Payment Deposit through Banks
USA Dollar Account
Bank: TRADE AND DEVELOPMENT BANK OF MONGOLIA, ULAANBAATAR
Account Type: Checking/ Current Account
Account Number: 458 031 544
Account Name: Khishigt Oyuntsetseg
SWIFT code: TDBMMNUB
Mongolian Tugrik Account
Bank: TRADE DEVELOPMENT BANK OF MONGOLIA
Account Type: Savings Account
Account Number: 458 023 954
Account Name: Khishigt Oyuntsetseg
SWIFT code: TDBMMNUB
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- 3.2 For Western Union
- With 245,000 Western Union Agent locations worldwide, it is easy to send and receive money. Choose to send money in minutes, the next day or directly to a bank account. Use cash, a credit card, or a debit card.
- 3.3. For Checks
- Checks may be accepted as payment for local travelers. Payments made by check are not considered “paid”, until fully cleared by our bank and released for payment. Thus, we require payment of Checks at least 7 days before the Cient’s Travel Date.
- 3.4 For Remittance from other Banks from other Countries
- International bank transfer can be instantaneous, or it can take 5-7 business days. In some cases, transfers will take even longer than this, however around a week is a fairly standard time frame for many overseas transfers. Please take note that currency rates depends from one bank to another and varies each day. Each bank has its own tariff and the pricing is subject to change. Please check with your bank for the corresponding fees and remittance charges from the Sending and the Receiving Banks. Remittance Fees from the Sending and Receiving Bank would be borne by the Client. International payments can be tricky. There is often confusion caused by use of multiple banks, different methods, and sometimes additional fees so please check with your bank. It is only upon receipt of payment from TRAVEL2MONGOLIA’ bank that booking is confirmed. For more info about remittance processing, please check this site: http://blog.asiaqualityfocus.com/overseas-banking-fees/
- VALIDITY OF PRICES
- All rates quoted or shown in our tariffs are based on current prices. TRAVEL2MONGOLIA reserves the right to alter or change already published prices on the website without notice in the event of currency fluctuation, government taxes, or any such costs increases that is outside TRAVEL2MONGOLIA control. TRAVEL2MONGOLIA reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons that are beyond TRAVEL2MONGOLIA‘ control. Please notice that in the case of changes of flights, the passenger is responsible for any additional costs that become payable as a result of such changes. Prices are guaranteed against any surcharge after an invoice has been issued, unless the increase is due to government laws or currency changes and amounts to 5% of the package price or more. The amounts that exceed 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%. Any increase due to changes in government laws, i.e. tax changes will be added to the invoice.
- TRAVELLING WITH CHILDREN
- If the Client is travelling with young children (from 2 years old to 11 years old), it is important to note that child seats are not provided for transfers and the legislation varies from one country to another. Please see the Travel Voucher issued for details. Free accommodation stays for children are generally based on sharing existing beds in the room. If the Client requires a separate bed, he/she must advise us at the time of booking, as there is a corresponding charge added to his/her booking.
- SPECIAL REQUESTS
- For any special requests, please inform us in writing when booking is made. We are happy to pass your special requests on to the hotel, airline or other supplier but we cannot guarantee that it will be accommodated, however we will do our best given sufficient time of notice. Unless and until specifically confirmed all special requests are subject to availability.
- PASSENGERS WITH DISABILITIES
- TRAVEL2MONGOLIA makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for our customers with disabilities either when booking and overnight trip with hotel accommodation included. However, we will do our very best to try to reserve the appropriate room, if available. Passengers with disabilities and/or any other health issues must advise and inform TRAVEL2MONGOLIA by email at the time of making the reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s) and or for safety considerations.
- LOCAL PURCHASE
- We cannot accept responsibility for any items that the Client may purchase locally i.e.: jewellery, food, souvenir items etc. and the quality and value of such cannot be guaranteed. We recommend that the Client check whether or not any extra charges will be payable for import duty or freight and we are unable to assist with any costs that the Client may incur in this respect .
- CANCELLATION TERMS/REFUNDS
- Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings and the 50% down payment are Non-Refundable. There is No Refund for any unused tours, transport, hotels. However, in the event of natural calamities and force majeure, or mandated government cancellations, Clients may be entitled for a refund, subject to the Supplier’s (ex. Hotel) Terms and Conditions. If the Client’s Travel Package includes international or domestic air tickets, cancellation of airline ticket will be based on its cancellation policy, based on their fare rules. TRAVEL2MONGOLIA only acts as an agent for the airlines and is not responsible if the said Airline cancels, reschedules, or delays a flight for any reason. In any case, TRAVEL2MONGOLIA will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.
- FORCE MAJEURE
- World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions, Please take note that TRAVEL2MONGOLIA is not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, riot, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics.
- LIABILITY
- Once the Client book through TRAVEL2MONGOLIA, he/she agrees to be legally bound by the following terms and conditions.TRAVEL2MONGOLIA acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and weather, Hotel accommodation, Ground transportation, Tours, Meals, Health, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with t social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected.Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the clients. All information on TRAVEL2MONGOLIA website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
TRAVEL2MONGOLIA reserves the right to refuse service to anybody. - Every passenger on board the vehicle must respect the tour guide and the time frame in which a tour is scheduled to occur when you stop for photos, breaks, hiking, walking or visiting a site of interest.
- TRAVEL2MONGOLIA is not responsible for any delays caused by the customer or individual who does not comply with the time limit a tour guide recommends for each stop or site. Please note that overtime fees may apply if applicable.
- TRAVEL2MONGOLIA reserves the right to remove any passenger who causes a disturbance to any individual in the vehicle, including the tour guide/driver, or poses as a threat to an otherwise smooth and safe trip.
Some tours may include physical activities like hiking, walking, kayaking, riding in vehicles and horse, camel which involves risks. TRAVEL2MONGOLIA does not assume any responsibility for any injuries, accidents or health issues that might be a result from any of these physical activities. All of our customers are responsible for evaluating the potential risks of participating in any of our tours that may involve physical activity. Please immediately inform TRAVEL2MONGOLIA if Client have any health issues prior to making his/her reservation.
Flight cancellations and delays of airlines are beyond TRAVEL2MONGOLIA’ reasonable control, hence, it accepts no responsibility over these events. In the event of any delay or suspension, it is the responsibility of the Airline Company to take the necessary remedial action to address the same and its consequences. In any case, TRAVEL2MONGOLIA will extend necessary assistance to address concerns of guests and to safeguard their welfare, but the Airline Company will be responsible for the final decision on such requests. Please be advised that it is the Client’s responsibility to arrange proper exit/re-entry documents, validity of passport and visa for the country(ies) to visit. Given the possibility of changes to timetables, routings, programs, and (tour) prices, the same shall be subject to confirmation.
Unused Tour Services are NON REFUNDABLE. Whether you avail of the day tours or not, client would still have to pay for it since this is what is in the travel agreement. All Confirmed Bookings are already considered as GUARANTEED Bookings and as such are considered NON REFUNDABLE.
Customers’ retention of tickets, reservations, tour/hotel vouchers and other travel documents after issuance shall constitute consent to all of the above and an agreement on their part to convey here to their travel companions or group members.
- Once the Client book through TRAVEL2MONGOLIA, he/she agrees to be legally bound by the following terms and conditions.TRAVEL2MONGOLIA acts in good faith, acting solely as an intermediary and an agent for vendors and service providers (i.e Air and weather, Hotel accommodation, Ground transportation, Tours, Meals, Health, Travel Insurance, etc.) and as such, it is not liable for breach of contract or any intentional or careless actions or omissions on part of suppliers, which may result in any loss, damage, delay, injury, death, sickness, or accident sustained by the client and his travel companions in the course of availing the indicated services. This agency likewise shall not be responsible for any injuries, damages, losses caused to any traveler in connection with t social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, schedule changes caused by weather or road conditions, force majeure such as natural catastrophes, strikes, abnormal conditions or developments, or any other irregularities, actions, omissions or conditions outside the travel agent’s reasonable control. By embarking upon this travel, Travelers (CLIENT/CUSTOMER) voluntarily assume all risks involved with such travel, whether expected or unexpected.Luggage is at the owner’s risk throughout the tour. The fees for the use of porters are shouldered by the clients. All information on TRAVEL2MONGOLIA website is subject to change and we reserve the right to correct any mistakes that may appear on our website. These general booking conditions are subject to change and we reserve the right to update these conditions without notice.
- CONDITIONS OF CARRIAGE AND ACCOMMODATIONS
- We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to TRAVEL2MONGOLIA or any of its staff , fellow travellers or any other person. In such circumstances, no refund or compensation will be due to the client. Clients should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.
Damage and Loss of Hotel Key Cards, Bed sheets and Towels, and Consumption of Food and Drinks in the Mini-fridge-Bar and other Incidental Expenses are NOT included in the Tour/Travel Package and these are charged to the Client.
- We reserve the right in our absolute discretion to terminate the client’s travel arrangements without notice should the said client’s behavior be such that it is likely in our opinion, in violation of any applicable governing laws, causes distress, damage, annoyance, or danger to TRAVEL2MONGOLIA or any of its staff , fellow travellers or any other person. In such circumstances, no refund or compensation will be due to the client. Clients should be guided by the Hotel’s Check-in and Check-out policies. Each hotel varies in their check-in and check-out time. However, the standard hotel check-in is at 2:00 PM while check-out is at 12:00 PM (Noon). Early Check-in is SUBJECT TO AVAILABILTY and Hotel Surcharge.
- TOUR GUIDES
- Cleints should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Clients should not expect that the tour guides would personally assist to their every needs. Carrying of Luggages are the responsibility of the clients. During meals, the tour guides will seat in the table next to the clients. If clients do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements. Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.
- We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, ,our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guide-drivers. Screaming at or insulting tour guides/drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide/driver for any reason is not acceptable either under any circumstance.
- Cleints should take note that Tour Guides and Tour Facilitators are NOT the personal maids of the guests/clients. A tour guide (U.S.) or a tourist guide (European) guides visitors in the language of their choice, provides assistance, information and cultural, historical and contemporary heritage interpretation to people on organized tours and individual clients at educational establishments, religious and historical sites, museums, and at venues of other significant interest. As such, Clients should not expect that the tour guides would personally assist to their every needs. Carrying of Luggages are the responsibility of the clients. During meals, the tour guides will seat in the table next to the clients. If clients do not wish to sit beside the tour guide, please advise in advance so that we could make proper arrangements. Furthermore, a tour guide is also a human person who deserves some respect. Thus, we advise our clients to treat our tour guides with proper respect and decency. If clients need to reprimand the tour guide, please do so in a decent manner, otherwise, we would be constrained to cancel your tour without any refund.
- INSURANCE
- Please note that individual travel insurance is not included in the tour price and all medical costs and other costs involved must be paid for by the client. It is therefore strongly recommended that participants take out personal travel insurance, especially for the active tours. We strongly recommend to all of our clients to purchase comprehensive travel insurance prior to departure to meet any contingencies that would cover against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you. Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all of the members of your party.
- COMPLAINTS
- Our main goal is to provide our Clients with excellent services. If our Clients, for any reason, are not satisfied with our holiday package, we would like to hear about it. We recommend our Client to contact us as soon as any incident occurs. All complaints must reach TRAVEL2MONGOLIA within 10 days after Client’s departure. Otherwise, any possible compensation entitlement will not be valid. Please call TRAVEL2MONGOLIA at +976-9985 6789, from wherever Client may be or email us at info@travel2mongolia.com. If a problem arises during Client’s trip, please contact us immediately, so that we can assist you. All notices and communications shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/ facsimile, with due acknowledgment of complete transmission to the following address: TRAVEL2MONGOLIA- 201 MIG Insurance Building, Peace Avenue, Ulaanbaatar City, 15170 Mongolia
PLEASE TAKE NOTE:
- TRAVEL2MONGOLIA reserves the right to hire independent tour guide/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services and travel packages.
- In the event that we are unable to facilitate your tour due to weather and/or road conditions, we will attempt to reach each location, site and destination using alternative routes but we are not liable nor responsible for these unforeseen weather/traffic conditions. No refunds will be available.
- All photos or videos taken by our staff of our customers or passengers, during the capacity of the tour, trip or transfer, may be included on our website. Customers hereby agree to the use of these photos and videos and under no circumstances can customers dispute.
- No substitution or refunds for any unused part of the tour(s) will be issued. All sales are final.
- Tour guide/driver gratuities are not included in our tour price unless indicated on your tour voucher or email confirmation.
- Tour prices do not include additional incidental fees, unless otherwise indicated on your tour voucher or email confirmation.
- All vehicles operated by TRAVEL2MONGOLIA are non-smoking according to Municipal and City Ordinances.
- We reserve the right to refuse service to any person or business who may refuse to comply with our safety instructions, our tour itinerary, or to anyone who may pose a threat to our customers and/or our tour guides/drivers. Screaming at or insulting tour guide-drivers or fellow passengers or third party businesses and subcontractors is NOT ACCEPTABLE under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide–driver for any reason is not acceptable either under any circumstance.
